1. Where?

The items presented on our website are available for delivery anywhere in the world.

However, the possibility of dispatching the order may be limited by the existence and availability of international transport services to the location in question.

We cannot be held responsible for the impossibility of sending or delivering an order resulting from the non-existence of postal delivery services to the destination, reserving the right to cancel the order prior to its dispatch. In this case, a refund of the amount paid will be granted to the customer. The User/Customer expressly accepts that, in such cases, they are not entitled to any other compensation.

Customer data must be completed fully and correctly. Incorrect or incomplete completion may imply the non-dispatch of the order or prevent the success of the dispatch and delivery, for which we cannot be held responsible.

Any changes made to your account after placing an order will not be taken into consideration for that order, but only for future orders you place.

We are not responsible for the impossibility of delivery resulting from the lack, incompleteness or error of the data provided by the Customer/User.

The User/Customer should indicate, in the “Notes” field, when finalizing the purchase, reference points for transport and delivery purposes that allow identifying the delivery location. In the absence of these elements, we cannot be held responsible for any lack or error in delivery resulting from the insufficient characterization of the delivery location, with all costs and damages incurred by the User/Customer.

It is essential that someone is present to receive your order. We will not be responsible for, nor will we assume any costs for, non-delivery resulting from the failure to comply with this duty.

For your convenience, you can request that your order be sent to another address of your preference. Make sure you enter the complete address, as well as a contact name (if different) and mobile number to facilitate the immediate delivery of your order.

If no one is at the indicated address to receive the order within the defined hours, and delivery is not possible, we cannot be held responsible for the loss of the order, nor for any costs associated with re-shipment or eventual damages.

In addition:

Orders to Portugal and Spain.

Orders destined for Portugal and Spain will be delivered to the address indicated by the Customer/User, within the previously defined hours.

If delivery is not possible on the first attempt, a second attempt will be made. If both fail, the order will be returned to the sender.

European Union, Switzerland and Australia

Orders destined for European Union countries, Switzerland and Australia will be delivered to the address indicated by the Customer/User within the previously defined hours.

When the Recipient is a Legal Person
When the recipient is a legal person, three attempts will be made to deliver the order, after which the order will be returned to the sender.

When the Recipient is a Natural Person
When the recipient is a natural person, a single attempt will be made to deliver the order.
If this fails, the order will be placed at a nearby access point for the Customer/User, for a period of 6 days, after which the order will be returned to the sender.
The Customer/User will receive an email or phone message, from the carrier or us, indicating the location for collecting the order.
If the order is not collected within the granted period, we consider the definitive impossibility of delivering the product, without the right to any refund or compensation.

United Kingdom and United States of America (USA)

Orders destined for the United Kingdom and the USA will be delivered to the address indicated by the Customer/User within the previously defined hours.

If delivery is not possible on the first attempt, a second attempt will be made.

If both fail, the order will be returned to the sender.

In general:

It may be possible for the carrier to attempt to contact the number provided in the purchase order to arrange another delivery time/date, so we suggest you stay alert.

If "Hand Delivery" to the User/Customer or someone at the address indicated by them is not possible, in countries that allow it, the designated "Doorstep Delivery" will be carried out, with the order being placed at the door of the address indicated by the Customer/User, if it is a safe and sheltered place. In this situation, delivery attempts do not apply. In this case, we are not responsible for any loss, misplacement or damage after proven delivery.

In any circumstance, whenever the product is delivered after the deadline, we are not responsible for the quality, characteristics, conditions and presentation of the product.

2. When?

We will only proceed with the dispatch of any order after confirming the respective payment.

After payment and order confirmation, we will dispatch the order within 1 to 3 business days, counted from the day after the order is finalized (receipt of payment), except for festive periods or exceptional circumstances.

To deliver products to our Customers, we use the services of third-party carriers. Thus, some delays beyond our control may occur.

Orders for delivery in Portugal:

For shipments made to Portugal (mainland and islands), shipping is free for orders over 50.00 Euros (fifty euros).

Standard shipping, with an estimated delivery time of 2 to 4 business days after dispatch, costs 5.00 Euros (five euros).

Express shipping, with an estimated delivery time of 1 to 2 business days after dispatch, costs 7.50 Euros (seven euros and fifty cents).

Orders for delivery in the European Union:

Standard shipping to other countries within the European Union costs 15.00 Euros (fifteen euros), with an estimated delivery time of 4 to 6 business days from dispatch.

Express shipping to other European Union countries costs 50.00 Euros (fifty euros), with an estimated delivery time of 1 to 2 business days from dispatch.

Orders for the United Kingdom:

For the United Kingdom, the shipping cost is determined based on the weight of the order.

Orders weighing up to 5kg cost 30.00 Euros (thirty euros).

Orders from 5.1kg to 10kg cost 40.00 Euros (forty euros).

Orders over 10 kg cost 60.00 Euros (sixty euros).

The estimated delivery time for orders shipped to the United Kingdom varies between 8 to 15 business days, counted from the dispatch date.

Orders for other countries outside Europe:

Shipping costs are calculated based on the destination country and the weight of the order.

This amount is always indicated in the shopping cart when validating the purchase.

Orders for outside the European Union may be randomly selected for customs verification.

In these cases, the import value is always the responsibility of the customer, who is responsible for the customs clearance process and respective costs.

In the case of orders during festive seasons and/or eventual stock rupture, the previously indicated deadlines will not be applicable, with the User/Customer being duly informed of the specific changes through a banner located at the top of the website.

3. How?

Your items will always be transported in appropriate packaging to ensure they arrive at the recipient in perfect condition.

Our products are, as a rule, fragile and may suffer damage during transport. Although we are not responsible for such occurrences, we will, whenever possible, try to resolve such situations as quickly as possible, trying to minimize customer damage in any possible way.

4. Other conditions:

We reserve the right not to dispatch your items in the event of specific weather conditions that we consider inappropriate and that may in some way compromise the good quality and presentation of the product. In that case, we will notify you as soon as possible.

During these periods of unfavorable weather conditions for the transport of our products, the Terms and Conditions, in the corresponding part, as well as the aforementioned delivery times, do not apply. The Customer will be duly informed of the specific changes through a banner located at the top of our website.

Some of the data provided (Name, Address, Postcode, City, Contact) will be shared with the partner responsible for the Transport service so that deliveries of online purchases can be made. As a rule, you will only be contacted if there is a problem with the delivery.

Your data will not be used for any other purpose.

For more information, please consult our “Privacy Policy”.

5. Order cancellation:

Without prejudice to all conditions already described, we reserve the right to cancel the order, free of charge, whenever:

There is incorrect information published on the website, including that relating to prices and sales with price reduction;

There is a product out of stock;

There is an impossibility of obtaining payment authorization;

There is evidence of a fraudulent order.

In this case, you will be immediately contacted by our services, and any amounts you have paid will be refunded.

The User/Customer expressly accepts that, in such cases, they have no other rights.